Do you wear a face mask while cleaning? Are you worried if you do wear a face mask you will offend cleaning customers? House cleaners have tough jobs that sometimes need face protection.
Angela Brown, The House Cleaning Guru says a face mask is good personal protective equipment (PPE).
Work smart not hard when #cleaning things with dust, mold and harsh chemicals. Not just because OSHA recommends it, but because disposable face masks are cheap – and reusable face masks are cheaper. It’s a workplace safety thing.
Today’s Ask a House Cleaner sponsors are Savvy Cleaner. (Training and certification for house cleaners and maids.) And https://HousecallPro.com/Angela (Service software for House Cleaners and Maids.)
Listen: Face Mask – Will You Offend a Cleaning Customer
Watch: Face Mask – Will You Offend a Cleaning Customer
Hey there, I’m Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer. You can find this and 400 other answered questions in this series on our YouTube channel.
Am I going to offend somebody if I wear a face mask at their house while I’m cleaning? That’s a great question and we get to talk about that today.
Will You Embarrass a Customer if You Wear a Face Mask?
A house cleaner wonders will she offend a customer if she wears a face mask while cleaning.
The answer is no. As a house cleaner, you want to protect your health because you’re in lots of homes and there’s lots of pet dander.
There’s dust and gunk and grime you’ll deal with while cleaning. And sometimes you need to wear a face mask to protect yourself from dust.
Wearing a face mask is perfectly normal. Now, sometimes we use chemicals for heavy duty cleaning products. That will also need a face mask. If you show up at a customer’s house and you never wear a face mask and then suddenly you start to wear one, they might be a little bit offended.
But you can overcome that in your initial walkthrough.
Communicate the Face Mask from the Beginning
On the walkthrough, you’ll be addressing your procedures. Wearing personal protective equipment is one of them. What you’re going to say is something like, “We’ve done a lot of training. We take a lot of pride in wearing our personal protective equipment. So sometimes you will see me in your house wearing a face mask.
Maybe I’ll be wearing safety glasses or my gloves to protect me while I’m at your house working on the different various projects. It’s not personal, it’s a personal protective equipment thing.”
People that understand OSHA will know. You need personal protective equipment for certain types of businesses. So, it’s not surprising at all and it’s not going to be weird to them if you explain it up front.
Update Your Current Clients with Face Mask Procedures
Now, if you’ve been cleaning there for 10 years and you suddenly start wearing a disposable face mask, you can preface it. You can do it this way, “Hey, listen, I know I’ve been cleaning for you for a long time. I don’t want to surprise you, but I’ve been taking some new training. One of the things that I learned was about personal protective equipment.
My company has decided that we’re going to start using personal protective equipment (PPE) on all our jobs.
So, you may see me wearing a face mask to prevent spreading the flu or germs or dust and I may wear safety glasses or gloves when working with chemicals.” So, you can just resell that to your existing customers so that they don’t take offense.
Don’t Throw Up Red Flags
Because you don’t want them saying, “Oh no, Is my house super dirty?” or making them feel insecure. Or, “She’s wearing a face mask when before she wasn’t, and does she have a cold, the flu or a bad immune system?”
And you don’t want to answer questions that no one is asking. And you don’t want to throw up red flags. So just come right out in the open and just say, “Hey, it’s just a matter of fact thing. It’s personal protective equipment,” and then leave it at that. There’s no need to explain it. Don’t go into any details and don’t try to make it more than it is.
Don’t Overthink the Face Mask
Many times, in the business we over think things and then we get worried trying not to offend somebody. Don’t do any of that. If you’re going to wear a dust mask for personal protective equipment be okay with it. Your clients will get used to your wearing it, and soon it’s no big deal.
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